Customer Service Representative

VORTEX INDUSTRIES, LLC•Pomona, CA

just now•Onsite

About The Position

Vortex Industries, the leading provider of high quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. Due to our continued expansion and growth we are seeking an energetic, customer focused candidate who has excellent communication skills and comprehensive customer service background. Due to our continued expansion and growth, we now have an opportunity for a full-time Customer Service Representative.

Requirements

High school diploma or General Education Degree required (GED)
Two (2) – Four (4) years of customer service experience, or administrative background preferred
Must be able to work independently with little supervision
Must be able to work well with others in a team environment
Must be able to work in a fast-paced environment, with the ability to prioritize tasks
Ability to solve practical problems and deal with a variety of variables in a situation
Knowledge of and familiar with computer use and possess excellent typing skills
Excellent oral and verbal communication skills

Nice To Haves

AA/BA preferred

Responsibilities

Handle incoming calls with customers requiring service and sales
Work with the customer to understand their needs and schedule the appropriate service
Gather information from the customer to make sure they are taken care of
Guide customers to the best overall solution
Represent the company in a professional manner with good customer service and excellent verbal and written communication skills
Work with vendors and order materials needed for customer jobs
Other responsibilities as assigned