CSR Delivery

Eastern Propane•Franklin, MA

19h•$22

About The Position

This non-safety sensitive position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential. This position is scheduled for 25 hours per week and the schedule will be 7:00am to 12:00pm Monday-Friday. The anticipated pay rate for this position is $21.50 per hour.

Requirements

Education: Minimum of high school diploma or GED equivalent
Experience operating a multi-line/function phone system
Must possess general knowledge of applicable codes to assist technicians

Responsibilities

Accurately and appropriately manage and respond to customer questions, concerns and inquiries
Take incoming calls from Delivery Drivers and provide dispatch support
Timely and accurate managing of the delivery call scheduling and dispatching.
Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
Filing of customer documentation in appropriate folders