Customer Service Representative

Heartland Home Services • Sun Prairie, WI

42d • Onsite

About The Position

Join Our Award-Winning Team! Are you a proactive problem solver with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make someone’s day better? Action Plumbing, Heating, AC and Electrical LLC is looking for a reliable and motivated Customer Service Representative (CSR) to join our team of service professionals. Job Summary: The CSR plays a vital role as the first point of contact for our customers and service technicians. This position ensures timely scheduling, effective communication, and top-notch customer service to maintain the high standards our customers expect.

Requirements

• High School Diploma or Equivalent
• Proficient in Microsoft Office and general computer skills
• Strong multitasking, organizational, and prioritization abilities
• Excellent written and verbal communication skills
• Friendly, professional phone presence
• Ability to sit, stand, walk, talk, and hear for extended periods
• Manual dexterity for working with computers and phones
• Ability to lift/move up to 25 lbs occasionally

Nice To Haves

• Prior experience in dispatching, customer service, or schedule coordination
• Strong geographic knowledge or map-reading skills
• Ability to remain calm and focused in a busy office or call center environment
• A positive, team-oriented attitude with strong problem-solving abilities
• Professional and courteous communication style with both customers and technicians

Responsibilities

• Answer incoming service calls and schedule appointments.
• Assign the appropriate technician to each service call based on availability and job type.
• Coordinate technician arrival times and communicate updates to customers.
• Relay messages and work orders between customers, technicians, and supervisors.
• Provide exceptional customer service and follow up to ensure complete satisfaction.
• Update customer records and service history accurately in the system.
• Monitor and adjust daily technician schedules to ensure optimal coverage and efficiency.
• Handle customer inquiries, resolve complaints, and manage order details.
• Use map-reading skills and geographical knowledge to assist in dispatch logistics.
• Perform other administrative and support tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED