Customer Service Representative

Complete Turbine Services • Coral Springs, FL

3h

About The Position

This position requires strong interpersonal communication skills, the ability to interact effectively both orally and in writing with internal and external customers, and a firm understanding and working knowledge of finance and accounting. This person must be capable of developing customer relations and possess good general office experience. Additionally, this person must be a self-starter and be self-directed with the ability to work well under time constraints while meeting company and customer commitments.

Requirements

• Minimum of high school diploma.
• This position requires a minimum of one year of relevant working experience.
• Must be proficient in Microsoft Office Software to include Excel, Word, PowerPoint, and Outlook.
• Must have good problem-solving skills.
• Ability to understand and apply analytical and statistics tools.
• Results oriented with process and execution skills.
• Ability to progressively improve writing, presentation, and communication skills.
• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, FAA, DOT, and State and Federal regulations.
• Ability to work flexible hours and different shifts if required.
• Some travel may be required including international.
• Employees be subject to the random drug and alcohol testing under FAA regulations.
• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Strive for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.

Nice To Haves

• Prefer a basic knowledge of jet engine maintenance or parts.

Responsibilities

• Financial report and cost analysis in the development of invoice generation.
• Interacting daily with internal functional teams to ensure accurate reporting to Customers.
• Reviewing purchase orders and contracts in detail to assure invoicing accuracy.
• Cost estimating.
• Collecting data regarding man-hours, material transactions and repairs for invoicing.
• Entering orders into Quantum and managing orders in Quantum.
• Communicating effectively both verbally and in writing with internal and external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED