Customer Service Representative
About The Position
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment On average, our representatives are responsible for 40-50 calls per day Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Responsible for cross selling coverage to round out accounts Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Work collaboratively with team members, and business partners to provide a quality experience for our agents Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed Complete additional tasks and other projects/duties as assigned
Requirements
- Minimum of high school diploma or equivalent
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
Nice To Haves
- College degree or currently pursuing is a plus!
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Previous Property and Casualty insurance experience a plus
Responsibilities
- Provide superior customer service and quality technical content via incoming telephone calls
- Handle 40-50 calls per day on average
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Cross selling coverage to round out accounts
- Assume ownership and timeliness in handling agent requests
- Navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Analyze information to make appropriate decisions and solve problems
- Learn the basic concepts of personal lines insurance principles and Chubb products
- Work collaboratively with team members, and business partners
- Work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
- Complete additional tasks and other projects/duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
