Customer Service Representative

Aston Carter•Enfield, CT

2d•$19 - $21•Onsite

About The Position

An established and growing organization is seeking an entry‑level Customer Service Representative to join a fast‑paced, client‑facing team in Enfield, CT. In this temp‑to‑hire role, you will serve as the primary point of contact for a portfolio of existing clients, spending most of your day on the phone handling inquiries, processing requests, and coordinating closely with internal teams. This position is well‑suited for someone who enjoys frequent customer interaction, thrives in a high‑volume environment, and is eager to build a long‑term career within a service‑driven organization.

Requirements

Strong verbal communication skills and confidence speaking on the phone for the majority of the workday
Customer service experience or a strong customer‑focused mindset
Ability to manage a repetitive, high‑volume workload while maintaining accuracy
Detail‑oriented with solid organizational and time‑management skills
Comfortable learning and using new systems and office technology
Professional, articulate, and service‑oriented demeanor
Ability to work on‑site in Enfield, CT in a fast‑paced office setting

Nice To Haves

Previous experience with data entry or administrative support in an office environment
Experience coordinating with internal teams, operations, or production departments
Interest in developing long‑term career growth in a customer service or client‑facing role
Ability to handle recurring client interactions with patience, consistency, and professionalism

Responsibilities

Serve as the primary point of contact for a portfolio of existing clients, building professional and reliable working relationships
Handle a high volume of inbound and outbound phone calls throughout the day, addressing client questions, requests, and updates in a courteous and efficient manner
Accurately process and enter client information into internal systems, maintaining a high level of attention to detail
Coordinate order details, timelines, and schedules with internal production and operations teams to ensure client needs are met
Manage recurring client requests while maintaining consistency, accuracy, and professionalism
Communicate clearly and effectively across phone, email, and internal communication channels
Provide general administrative and customer support to assist with day‑to‑day operations
Learn and navigate internal systems and tools to support client service and workflow efficiency
Multitask effectively by balancing phone calls, data entry, and coordination responsibilities in a busy office environment