Customer Service

Great American Products•New Braunfels, TX

4h•$21 - $23•Onsite

About The Position

The Customer Service Representative is responsible for accurate order entry, customer data setup and maintenance, and providing professional support to customers via phone and email. This position requires strong organizational skills, attention to detail, intermediate proficiency in Microsoft Excel, and the ability to manage multiple priorities in a fast-paced office environment. Working hours are Monday - Thursday, 8am - 5pm. Benefits Include: Medical with company contribution Dental, Vision, Life and Supplemental insurance Health Savings Account 401(k) with 100% company match up to 6% Paid vacation after six months Paid holidays Requirements Essential Duties/Responsibilities: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Order Entry & Sales Coordination Accurately enter customer orders into internal systems in a high-volume environment. Verify pricing, product availability, shipping details, and special terms prior to processing. Coordinate with sales, warehouse, and operations teams to ensure timely fulfillment. Track and communicate order status updates, discrepancies, or delays. Process order changes, credits, returns, and related documentation. Customer Account Setup & Data Management Establish and maintain customer data using Microsoft Excel and internal systems. Input, update, and validate customer information to ensure data integrity. Use Microsoft Excel (intermediate level) to organize, analyze, and maintain data through sorting, filtering, and formula application. Maintain organized electronic records and documentation. Customer Communication Respond to customer inquiries via telephone and email in a professional and timely manner. Draft clear, accurate, and professional written correspondence. Provide product information, order updates, and resolution of routine issues. Demonstrate strong comprehension skills to accurately interpret and respond to customer needs. Administrative Support Manage multiple tasks and competing priorities effectively. Maintain accurate records and adhere to established procedures. Provide general administrative support to sales and customer service teams as needed. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Excellent and precise data entry and typing skills. Excellent verbal and written communication skills Proficient in Microsoft Office Suite or related software. Ability to keep information confidential. Ability to work independently. Education and Experience: High school diploma or equivalent required. Minimum of 1–2 years of customer service, sales support, or administrative experience preferred. Intermediate proficiency in Microsoft Excel. Strong written and verbal communication skills. Demonstrated organizational and time-management skills. Ability to work in a fast-paced environment with frequent interruptions. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Ability to remain seated for up to 8 hours per workday. Ability to stand and/or walk for up to 3 hours per workday. Ability to lift and/or move up to 25 pounds. Primary work location is an office setting with moderate noise levels. Position may require occasional interaction in warehouse or production areas where noise levels may be higher than typical office environments. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Requirements

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Excellent and precise data entry and typing skills.
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software.
Ability to keep information confidential.
Ability to work independently.
High school diploma or equivalent required.
Minimum of 1–2 years of customer service, sales support, or administrative experience preferred.
Intermediate proficiency in Microsoft Excel.
Strong written and verbal communication skills.
Demonstrated organizational and time-management skills.
Ability to work in a fast-paced environment with frequent interruptions.

Responsibilities

Accurately enter customer orders into internal systems in a high-volume environment.
Verify pricing, product availability, shipping details, and special terms prior to processing.
Coordinate with sales, warehouse, and operations teams to ensure timely fulfillment.
Track and communicate order status updates, discrepancies, or delays.
Process order changes, credits, returns, and related documentation.
Establish and maintain customer data using Microsoft Excel and internal systems.
Input, update, and validate customer information to ensure data integrity.
Use Microsoft Excel (intermediate level) to organize, analyze, and maintain data through sorting, filtering, and formula application.
Maintain organized electronic records and documentation.
Respond to customer inquiries via telephone and email in a professional and timely manner.
Draft clear, accurate, and professional written correspondence.
Provide product information, order updates, and resolution of routine issues.
Demonstrate strong comprehension skills to accurately interpret and respond to customer needs.
Manage multiple tasks and competing priorities effectively.
Maintain accurate records and adhere to established procedures.
Provide general administrative support to sales and customer service teams as needed.