Representative, Customer Service

Mystic Jet Center, LLC • Charlotte, NC

35d • Onsite

About The Position

Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.

Requirements

• Must be 18 years of age.
• Strong verbal and written communication skills.
• Intermediate knowledge of all Microsoft Office products.
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
• Negotiation and sales skills.
• Reliable multitasking skills.
• Valid driver's license.

Nice To Haves

• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and servicing a plus.

Responsibilities

• Deliver proactive, personalized service to Private and Corporate Aviation clientele.
• Arrange services including hotel, catering, and ground transportation.
• Coordinate aircraft services, such as fuel and hangar storage.
• Input trip data into scheduling software as well as updating customer information in database, as necessary.
• Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educate customers on available services, promotions, and programs.
• Process customer invoices.
• Answer customer questions and resolve issues, as necessary.
• Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
• Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
• Maintain lobby appearance and keep snack and beverages stocked.
• Flight tracking via online databases to ensure timely services.
• Perform other duties that may be assigned, as necessary.

Benefits

• Employee Medical Insurance
• Basic Life Insurance
• Short-Term Disability
• Long-Term Disability
• Vacation and Sick Time
• Paid Holidays
• HSA Account Funding
• 401k Match
• Buy-up Medical Insurance
• Dental
• Vision
• Optional Life Insurance
• Flexible Spending Accounts
• Health Savings Account
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: No Education Listed
• Number of Employees: 101-250 employees