Customer Service Representative - FT - Quincy
About The Position
Receives and verifies cash from customers and follows all cash handling procedures Accurately reconciles cash drawer daily including scanning of all images Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments. Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed. Understands and is able to Navigate NuPoint Core System Navigates the S drive according to job duties Accurately process savings bonds for redemption Processes cash advances Able to accurately complete a check order form Effectively demonstrate digital solutions to customers or potential customers Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch. Basic knowledge and navigation skills of Internet banking and Mobile App Basic digital equipment knowledge Annually participate in Robbery/Security training Read and attest to both the Employee Handbook and the Business Continuity Plan Complete mandatory online training course
Requirements
- High School Degree or related experience.
- Strong communications (written and verbal), customer skills, & interpersonal skills
- Strong computer skills
- Proficient with PC based teller software or willingness to learn
- Be able to operate email
- Ability to communicate in writing and verbally.
- Regular, predictable attendance is required.
Responsibilities
- Receives and verifies cash from customers and follows all cash handling procedures
- Accurately reconciles cash drawer daily including scanning of all images
- Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
- Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
- Understands and is able to Navigate NuPoint Core System
- Navigates the S drive according to job duties
- Accurately process savings bonds for redemption
- Processes cash advances
- Able to accurately complete a check order form
- Effectively demonstrate digital solutions to customers or potential customers
- Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
- Basic knowledge and navigation skills of Internet banking and Mobile App
- Basic digital equipment knowledge
- Annually participate in Robbery/Security training
- Read and attest to both the Employee Handbook and the Business Continuity Plan
- Complete mandatory online training course
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
