Customer Service Representative, Dionis

Dionis Goat Milk Skincare•Warrington, PA

10h

About The Position

Dionis®, the leading goat milk brand in the U.S, is a woman founded and operated brand built on the power of goat milk for your skin. We believe that this magical ingredient is not only good for your body but is also great for your skin. We focus on nourishing our body from inside out, empowering everyone to love the way they look and feel in their skin. We are sold domestically, internationally, and directly through our site dionisgmskincare.com . We're looking for a customer service representative to m anage customer inquiries and complaints and provide excellent customer service to all customers. Assist with order management, modifications, and escalating customer complaints across a number of communication channels.

Requirements

Comfortable using a computer &Excel, and prior experience with ERP/CRM.
1-2 years of account management experience where you have done most or all of the above responsibilities outlined.
Ability to prioritize yourself and stay organized and timely with your daily duties.
Comfortable using computers, MS Office applications and learning new software easily.

Nice To Haves

Knowledge of Business Central is a plus

Responsibilities

Serve as a primary point of contact for customers via phone, email, and voicemail, delivering timely, professional, and solutions-focused support.
Process and manage customer orders accurately within ERP system
Allocate inventory and manage backorders, providing clear and proactive communication regarding availability and expected ship dates.
Maintain accurate and up-to-date customer account records, ensuring billing, shipping, tax, and contact information is correct across all systems.
Investigate, document, and resolve customer concerns efficiently while maintaining ownership of the issue through final resolution.
Process returns, replacements, and exchanges in accordance with company policies, ensuring prompt and satisfactory outcomes.
Collaborate cross-functionally with warehouse, planning, and sales teams to ensure order accuracy, fulfillment efficiency, and consistent customer communication.
Maintain in-depth knowledge of products, ingredients, and benefits to effectively assist customers and recommend appropriate solutions
Identify recurring issues or process gaps and communicate trends internally to support continuous improvement and enhance the overall customer experience.
Perform other duties as assigned by management to support the overall goals and objectives of the company.