Customer Service Representative

Gator Garage Doors • Round Rock, TX

4h • $19 - $20 • Onsite

About The Position

Gator Garage Doors is Hiring a Customer Service Representative (CSR)!
We are looking to add a strong CSR to our growing team. This role is key to supporting our technicians and delivering excellent service to our customers. Schedule details will be discussed during the interview
process. Flexibility is required, as we operate 7 days a week. Shifts may fall between the hours of 7:00 AM and 7:00 PM, Monday through Sunday.
If you’re dependable, team-oriented, and thrive in a fast-paced environment, we’d love to talk with you!
As a Customer Service Representative, you’ll become the heartbeat of our customer experience.

Requirements

• 1+ year of customer service experience (home services or tech = bonus!)
• Excellent communication & active listening skills
• Strong organization and multitasking ability
• A calm, friendly, customer-first attitude—even on busy days
• Comfort with technology (ServiceTitan experience is a plus!)
• Reliability, team spirit, and a desire to grow
• High school diploma or equivalent

Nice To Haves

• home services or tech experience
• ServiceTitan experience

Responsibilities

• Answer incoming calls, emails, and chats with professionalism and positivity
• Schedule appointments and coordinate with our technicians for seamless service
• Provide updates, answer questions, and guide customers through next steps
• Troubleshoot issues and offer clear, helpful solutions
• Document customer interactions accurately and efficiently
• Spot opportunities to recommend services that genuinely help the customer
• Learn our services inside & out—becoming a trusted expert for homeowners

Benefits

• Health, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Employee Referral Bonuses
• Career development within a nationwide family of premium home-service brands
• A workplace that invests in your future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED