Customer Service Representative
About The Position
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.
Requirements
- 0-3 years related work experience. Prefer call center or customer service experience.
- High school diploma
- Proficient in Microsoft Office Suite
- Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
- Demonstrates ability to plan and prioritize work; assess work requirements; make timely and appropriate decisions; use good judgment; meet time commitments.
- Capable of following established procedures and ensuring accuracy in documentation and data; concentration on routine work details amid periodic interruptions.
- Participates and supports team activities; is open to the ideas, diverse views and opinions of others; offers opinions constructively; offers assistance when needed.
Responsibilities
- Maintain Que 1 phone status to manage incoming calls to answer questions from domestic and international customers regarding product information, pending order status, shipping/tracking updates, marketing materials, parts quotes and other questions related to customer service and order process.
- Provide follow-up to customers by phone and/or email.
- Work with Marketing, Purchasing, Shipping, 3rd Party Logistics Provider, Accounting and Tech Service departments on a regular basis to coordinate and solve issues or concerns.
- Enter parts and consumable orders, process credit card orders, obtain shipping quotes and provide order confirmation to customers via phone or email.
- Facilities formal parts quotes for new and existing customers
- Assist in maintenance of constant updating of customer database information and customer service processes in CRM
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
