Customer Service Representative

Clayton Homes • Irmo, SC

2d • Onsite

About The Position

Mungo Homes is seeking a Customer Care Representative in our Corporate office in Irmo, SC! This position is responsible for providing quality and efficient customer service to both internal and external customers. Essential Duties and Responsibilities: (performs other duties as assigned) Answer and respond to all incoming customer care calls. Schedule warranty appointments with customer. Follow-up as needed to ensure timely processing and good communication with both internal/external customers. Update customer requests as required in designated software program to keep records current. Support a high-quality work environment. Follow work procedures and processes that support company and departmental standards, procedures, and strategic directives. Pursue continuous improvement within the position working towards the overall Customer Care goals. Meet or exceed performance levels in the areas defined by the key indicators and specific goals for the position and the Customer Care Department.

Requirements

• Good interpersonal skills.
• Confident, articulate, and professional speaking abilities.
• Write creative and factual documents.
• Outstanding organizational skills.
• Multitasking ability.
• Attention to detail.
• High School diploma or GED equivalent required.
• 2+ years of previous customer service experience, preferably within residential construction or related industry.
• Proven ability to communicate effectively across a variety of audiences.
• Ability to work both independently and as part of a team.
• Microsoft Office Suite (Excel, Word, Outlook, Teams)

Nice To Haves

• KOVA software preferred

Responsibilities

• Answer and respond to all incoming customer care calls.
• Schedule warranty appointments with customer.
• Follow-up as needed to ensure timely processing and good communication with both internal/external customers.
• Update customer requests as required in designated software program to keep records current.
• Support a high-quality work environment.
• Follow work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Pursue continuous improvement within the position working towards the overall Customer Care goals.
• Meet or exceed performance levels in the areas defined by the key indicators and specific goals for the position and the Customer Care Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED