Customer Service Representative- Start ASAP

TEKsystems•Berwyn, IL

1d•$18 - $18•Onsite

About The Position

Healthcare Customer Service Representative Shift: Mon-Fri 8:30AM-5:30PM Pay Rate: $18/hr (paid weekly + benefits) Duration: 4 month contract to hire (this will turn into a long term opportunity with growth down the line) Location: Chicago, IL (on-site NOT remote)

Responsibilities

Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Enter and review all pertinent information in EMR system including authorizations and expiration dates