Customer Service Representative
About The Position
Customer Service Representative- FT Department: Customer Service & Administration Reports to: Customer Service Coordinator Supervises: NA Eligible for Overtime: Yes Work Schedule: Approved AWW schedule: M-Th - 7:00 a.m. - 4:30 p.m. full schedule days; 7:00 a.m. through 4:00 p.m. short day & every other Friday off according to approved GRICUA work schedule; overtime as needed. Travel: None Essential Job Functions: Responds in a timely manner to customer inquiries, complaints, and service problems by phone, e-mail, or in person ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts. Courteously and timely provides current, accurate information to inquiries. Processes bill payments, posting amounts to correct accounts while maintaining the billing and information system with minimal to no data entry errors. Works with customers and meter readers to resolve discrepancies. Performs cashiering functions using established procedures and adhering to cash handling, check cashing, and credit card procedures.
Requirements
- Minimum two years equivalent work experience with high school diploma or GED.
- Some experience with general office work, accounting, computer data entry, and/or customer service.
- Knowledge of basic office procedures and equipment.
- Knowledge of computer systems specifically spreadsheet and word processing software programs
- Some knowledge of accounting, bookkeeping or billing procedures.
- Can accurately perform alpha and numeric data entry.
- Quickly and accurately makes arithmetical computations and change.
- Strong interpersonal and team building skills.
- Works with minimal supervision.
- Adheres to policies and procedures and able to interpret a variety of instructions.
- Uses tact and courtesy when communicating with customers (internal and external).
- Communicates effectively and calmly with the public and others in outage situations.
- Demonstrates patience working with a variety of learning and working styles.
- Vocal communications over the phone and radio must be clear, audible, and easy to understand.
Responsibilities
- Responds in a timely manner to customer inquiries, complaints, and service problems by phone, e-mail, or in person ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts.
- Courteously and timely provides current, accurate information to inquiries.
- Processes bill payments, posting amounts to correct accounts while maintaining the billing and information system with minimal to no data entry errors.
- Works with customers and meter readers to resolve discrepancies.
- Performs cashiering functions using established procedures and adhering to cash handling, check cashing, and credit card procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
