Customer Service Representative - near Raleigh East, and Durham

MYGRANT GLASS COMPANY INC•Knightdale, NC

About The Position

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Requirements

Professional demeanor with superior telephone and people skills.
Ableto communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Ability to work collaboratively in a team environment.
Excellent at resolving customer conflict.
Willingto learn and follow directives.
Exhibit patience and attentiveness.
Exceptional time management skills with impeccable follow through.
Technologically proficient.
High School Diploma, GED or equivalentpreferred.

Nice To Haves

Type 30 wpm (preferred).

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits withaccuratedata entry.
Assistwith inventory - interacting withoperationwarehouse inventory control.
Interact with customers via telephone and in-person providing information andassistance.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provideappropriate solutionsand alternatives within the time limits; follow up to ensure a solution.
Keep records of customer interactions, process customeraccountsand file documents.
Managelarge amountsof incoming phone calls.
Develop working knowledge of the evolving products and services to better serve customers.