Customer Service Representative Part-Time

Auto-Owners Insurance Company • Lansing, MI

2d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then: assist with reviewing and answering basic inquiries from customers make computer inquiries and entries relating to customer accounts communicate with customers and others as needed to research problems and find solutions collect pertinent information from customers to handle inquiries in a timely and accurate manner. Prioritize and organize work to ensure it is completed in a timely manner Document customer requests and Learn how to and then assist agents with basic tasks Work with confidential and/or sensitive information, data, and matters in accordance with Company standards Maintain punctual attendance according to an assigned work schedule at a Company approved work location Assist with other duties as assigned within the department or elsewhere upon request

Requirements

• High school diploma or its equivalent is required
• Must type a minimum of 40 words per minute with 85% accuracy
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments
• Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Nice To Haves

• Direct insurance agency/company experience is a plus

Responsibilities

• Communicate and work with customers and associates at all levels
• Assist with reviewing and answering basic inquiries from customers
• Make computer inquiries and entries relating to customer accounts
• Communicate with customers and others as needed to research problems and find solutions
• Collect pertinent information from customers to handle inquiries in a timely and accurate manner
• Prioritize and organize work to ensure it is completed in a timely manner
• Document customer requests
• Assist agents with basic tasks
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location
• Assist with other duties as assigned within the department or elsewhere upon request

Benefits

• We offer a friendly work environment, structured training program, and employee mentoring.
• Along with competitive base pay, bonus programs, and a matched 401(k), Auto-Owners also provides generous paid time off.
• Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees