Customer Service Representative - Patient Registration

R1 RCM • Roaring Spring, PA

1d • Onsite

About The Position

R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance of healthcare organizations. They combine global revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. Your role involves guiding patients through the registration process, confidently and compassionately answering their questions, and accurately gathering information in a fast-paced environment. You will build trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this role an excellent starting point for a healthcare career.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.
• opportunity to constantly learn
• collaborate across groups
• explore new paths for your career
• competitive benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees