Customer Service Representative

McGrath Family of Dealerships•Cedar Rapids, IA

About The Position

For more than 70 years, the McGrath Family of Dealerships has been Eastern Iowa’s most trusted name in automotive sales and service. Representing multiple manufacturers across the region, we continue to grow by delivering exceptional customer experiences—and we’re looking for customer-focused professionals to help drive that success. This role is ideal for someone with prior customer service, receptionist, call center, or inside sales experience who enjoys building relationships, managing high call volumes, and being the first point of contact for customers.

Requirements

Prior customer service, receptionist, call center, or BDC experience preferred
Strong phone presence with clear, confident, and professional communication
Ability to manage multiple tasks in a fast-paced environment
Comfortable using CRM systems and learning new technology quickly
Strong organization, follow-through, and attention to detail
Positive, dependable, and team-oriented mindset
Punctual, professional, and committed to high customer service standards

Responsibilities

Serve as the primary point of contact for customers via phone, text, email, chat, and web inquiries
Handle inbound sales and service calls with professionalism and efficiency
Build rapport with customers and schedule appointments for sales and service teams
Provide accurate information on vehicles, services, promotions, and maintenance programs
Present initial financing or payment options based on customer needs
Maintain detailed and accurate notes in the CRM system
Follow up with customers to ensure a seamless and positive experience
Work closely with the BDC, sales, and service teams to meet performance goals