Customer Service Representative - Ecommerce
About The Position
To be a family that uses our collective superpowers to do significant good. Our OnlineComponents customer service team is looking for individuals who enjoy helping customers and working in a team-oriented environment. At Master Electronics, you’ll join a stable, growing company known for its strong culture, supportive leadership, and people-first approach. Schedule & Training Details We offer several Monday through Friday morning shift options to support work-life balance: 6:00 a.m. – 2:30 p.m. 7:00 a.m. – 3:30 p.m. 7:30 a.m. – 4:00 p.m. To help you feel confident and supported, training will take place onsite from 8:30 a.m. – 5:00 p.m. for approximately 4–6 weeks. Team members are expected to work onsite during their first 90 days to ensure a smooth onboarding experience and strong team connection. Pay Range: $18.00 - $20.00 Hourly
Requirements
- You’re a great communicator and can connect with people easily
- Multitasking? No problem. You can prioritize and manage your time like a pro
- Whether solo or with a team, you get the job done
- Comfortable using Microsoft Office and CRM tools
- You’ve got sharp problem-solving skills and can analyze situations on the fly
- High school diploma or equivalent (preferred)
Nice To Haves
- Experience with Zendesk or other customer service platforms? That’s a bonus
Responsibilities
- Chat with customers via phone and email to answer their questions and resolve concerns
- Help customers with placing orders, tracking shipments, and handling returns or cancellations
- Share info on products, pricing, and availability to make sure customers have what they need
- Solve issues related to products, shipping, or payments quickly and efficiently
- Team up with internal departments to get customer problems sorted out ASAP
- Keep customer details up-to-date in the system
- Process orders and refunds when needed
- Let customers know about promotions, discounts, and special offers
- Suggest ways to improve our processes and share feedback with the team
- Hit or exceed your customer service targets and goals
Benefits
- Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
- Secure Your Future: 401(k) match program where you are vested from day-one
- Invest in Your Education: Tuition assistance empowers you to further your education and career
- Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
- Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
- Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
- Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
