Customer Service Representative
Southern Staircase•Charlotte, NC
27d•Onsite
About The Position
The role of the Customer Service Representative is to be responsible for processing sales orders, assisting with filing, managing open orders and heavy data entry.
Requirements
- 2+ years’ experience in an administrative or customer service-based role.
- Strong computer skills (Office, Word, Excel, Outlook)
- Knowledge of the construction industry
- Keen attention to detail
- Strong time management skills
- Ability to work well with others in a small team environment.
- Strong problem-solving, critical thinking and decision-making skills
- Strong service mentality
Nice To Haves
- Excel, QuickBooks, and ERP experience preferred.
- Knowledge of construction industry is a plus.
Responsibilities
- Data Entry
- Answering Phones, directing Customers to appropriate personnel
- Verifying Contract and PO’s received, identifying layout & materials requested , working directly with the Sales team on any discrepancies.
- Create Job Packet to include all necessary paperwork.
- Enter Sales Orders with completed information within ERP system - Syteline.
- Keeping Orders Updated as needed, working directly with Sales and Scheduling.
- Calling Customers ahead to confirm scheduled dates.
- Logging Technician Wages
- Assist in Invoicing and Billing
- Customer Service
- Scan/Email documents daily to corporate .
- Maintaining Customer Files
- Other Duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
