Customer Service Representative

WhiteWater Express Car Wash•Houston, TX

10d•Onsite

About The Position

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Position Overview The Customer Service Representative (CSR) at our Corporate Office serves as a key liaison between our car wash locations, customers, and internal departments. This role is responsible for delivering exceptional service by managing inquiries, resolving concerns, and supporting our membership programs and customer satisfaction initiatives. Unlike store-level representatives, the Corporate CSR focuses on centralized customer communication, billing and membership support, and escalated issue resolution. The ideal candidate is a strong communicator with excellent problem-solving skills, a customer-first mindset, and the ability to thrive in a fast-paced, team-oriented office environment. This position requires strong organizational skills, attention to detail, and the ability to handle multiple communication channels, this includes phone, email, and online support systems.

Requirements

2+ years of customer service experience in an administrative office environment.
1+ years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.).
Strong communication skills, both written and verbal.
Proficient in Microsoft Office
Excellent writing, editing, grammar skills, and attention to detail
Strong organization skills and ability to keep track of multiple projects
Completion of background and reference checks is a prerequisite for employment.

Nice To Haves

One year of proven sales background preferred

Responsibilities

Assist customers daily with member management inquiries via phone, email and tracking systems
Provide prompt professional customer service to current and prospective members contributing to member retention
Responds to and resolves customer inquiries, feedback, and requests by providing information on membership and service options
Analyze customer feedback, reviews and concerns, and provide reporting on trends
Meet timelines and deadlines related to responding to customer inquiries
Perform any other duties and execute special projects as assigned.