Customer Service Representative

Aston Carter•Decatur, IL

12d•$22 - $24•Hybrid

About The Position

Join a leading food ingredient manufacturer as a Customer Service Representative, where you'll play a crucial support role for the Customer Service Associates. This opportunity offers a pathway for career advancement within the company.

Requirements

Proficiency in Excel.
Experience in customer service within a manufacturing environment.
Experience in order management, managing assigned customer accounts.
Effective and timely communication skills.
Ability to work as a team player, collaborating with a team of Customer Service Representatives and other departments.

Nice To Haves

Logistics knowledge.
Data entry expertise.
Inventory management skills.
Experience in supply chain processes.

Responsibilities

Assist Customer Service Representatives with updating and maintaining sales orders in the ERP system.
Perform order entry and data entry tasks with a high degree of accuracy.
Generate and maintain Excel-based reports to support sales and customer service operations.
Monitor and track order status, ensuring timely communication of updates or issues.
Collaborate with production, logistics, and sales teams to resolve order discrepancies or delays.
Support process improvements and documentation efforts within the customer service function.
Provide backup support to Customer Service Representatives during peak periods or absences.