Customer Service Representative
About The Position
Integra Partners works with hundreds of healthcare providers of durable medical equipment, orthotics and prosthetics to help facilitate the care of thousands of patients per year. To ensure we are operating at the highest professional standard for our network of patients, health plans and providers, we are seeking dynamic individuals to come join our call center as Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly. To WOW our customers, you are driven by providing a best-in-class client experience for all parties both internally and externally, you take great pride in operating in a client-facing environment and value working cross-functionally to deliver innovative client and member-focused solutions.
Requirements
- At least 1-year previous experience in a customer service role
- Previous call center and/or healthcare experience preferred
- Ability to type at least 40 words per minute (WPM)
- Proficiency using a Microsoft Windows operating system
- Proficiency using Microsoft Outlook, Word, internet browsers, and web-based applications
- Proficient verbal and written English communication skills
- Detail-oriented and accurate in your work
- Ability to conduct yourself in a courteous, helpful, and professional manner
- Active listening skills
- Ability to work assigned schedules and follow policies regarding attendance and punctuality
- High-speed home internet connection
- A private workspace within the home free from distractions
- Ability to handle confidential and protected health information in accordance with company policies and procedures
- Able to prioritize, organize with excellent attention to detail and problem-solving skills.
- Sound judgement and critical thinking
- Must be reliable, highly motivated self-starter, able to multitask and work independently within a fast-paced, team environment.
- Conduct yourself in a courteous, helpful, and professional manner
- Ability to work overtime as required
- Must follow policies regarding attendance and punctuality
- Maintain a climate of teamwork and collaborative problem solving
- Add value and positive contributions towards the company and department culture
Nice To Haves
- Previous call center and/or healthcare experience preferred
Responsibilities
- Handle and resolve customer questions and concerns; you’ll answer 50-60 calls per day on average
- Provide detailed notes and follow-up information in the CRM during each call
- Research and respond to inquiries using our internal systems, CRM, and other software programs
- Manage other patient, health plan, or healthcare providers needs and escalate as required
- Route health plan representatives and providers to appropriate internal resources
- Maintain a 90% or higher quality assurance score on calls
Benefits
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid life insurance
- Company-paid short term disability coverage (location restrictions may apply)
- Medical, Vision, and Dental benefits
- Paid Time Off (PTO)
- Paid Parental Leave
- Sick Time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
