Customer Service Representative- Remote

DriveTime•Mesa, AZ

1d•Remote

About The Position

In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty. In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment.

Requirements

Passionate and goal-oriented.
Excellent verbal and written communication skills.
Agile in a fast-paced environment.
Plays well with others.
Works well in a time crunch.
Fantastic problem solver!
Positive emotional resilience.
High School diploma required; Associate or Bachelor’s degree is preferred
3+ years of experience working in a customer service role with conflict resolution.
Work from home - Feel free to rock the casual wear while still being camera ready.
You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.

Nice To Haves

Since we talk about cars all day long, experience in the automotive industry is a huge plus!
Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.

Benefits

Work From Home.
Medical, dental, and vision, oh my!
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities.
Tuition Reimbursement.
Wellness Program.
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.
Game Room.
In-House Gym.
Enjoy Social Events?
We Care and Value YOU!
Paid Time Off.