Customer Service Representative - Tennis Warehouse - San Luis Obispo, CA

Sports Warehouse, Inc.•San Luis Obispo, CA

17h•$17 - $18•Onsite

About The Position

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service. We are looking for reliable and personable individuals to help us build lasting relationships with our Tennis Warehouse customers and support them through their purchasing journey. Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and an ability to problem solve. Sports Warehouse is comprised of:Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse Purpose of Position: Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner. Offer basic guidance to the customer while serving as an advocate for the company with the goal of customer retention.

Requirements

Proficient in Microsoft Office Suite.
Demonstrate ability to learn new software applications.
Communicate clearly and professionally during conversations.
Demonstrate active listening skills.
Approach problem-solving with creativity and innovation.
Exhibit a professional demeanor in all interactions.
Interpret and execute written and verbal instructions accurately.
Follow directions well and gain clarification as needed.
Adapt to new circumstances and execute multiple tasks and deadlines.
Excellent organizational skills and attention to detail.
Maintain focus, attention to detail effectively.
Work independently and remain motivated.
Recognize when to seek assistance and collaborate effectively.
Foster a positive attitude and strong work ethic, contributing positively within a team.
Maintain a standard of conduct that will maintain an orderly and productive workplace.
Uphold standards of safety and cleanliness in the work environment.
Practice good judgement in actions and decision making.
Abide by all Sports Warehouse policies and procedures.
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.

Responsibilities

Provide thorough assistance to customers via phone communication in a friendly, professional, helpful and knowledgeable manner.
Demonstrate active listening skills, ensuring a friendly, patient, and calm demeanor when assisting customers.
Resolve customer complaints, issues, and inquiries in a timely and professional manner.
Use prewritten email templates to respond to customer emails timely and efficiently.
Develop a deep understanding of the company's products or services to effectively address customer needs.
Aim to exceed customer expectations whenever possible and reasonable.
Utilize problem-solving skills to address customer concerns and find satisfactory solutions.
Show flexibility during busy times and help fellow co-workers as needed.
Demonstrate the ability to multi-task.
Continually learn and develop skills, procedures, and knowledge relevant to the position.
Understand and make use of resources available to locate answers to product questions.
Communicate well internally and with other departments when necessary, regarding any pertinent customer related matters.
Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.
Carefully and efficiently install strings according to racquet specifications.
Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions.
Repair and/or replace accessories as needed.
Other duties deemed necessary to support daily operations of Sports Warehouse.