Customer Service Representative
About The Position
Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE - BancFirst is an Equal Opportunity employer. Diversity…Our differences enhance business performance.
Requirements
- Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
- Previous banking experience and/or customer service experience in related field preferred
- Knowledge of policies and procedures as well as federal guidelines
- Ability to acquire an understanding of BancFirst products and services
- Proficient in computer usage, strong knowledge of Microsoft Office
- Able to communicate professionally both verbally and in writing
- Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
- Must be flexible and able to work additional hours when crucial to the branch environment
- Critical thinking skills
- Work well under stress and deadlines while managing multiple tasks
- Must demonstrate a business professional image and demeanor at all times
- Attendance and punctuality is an essential function of the job
Nice To Haves
- Bilingual (Spanish) a plus
Responsibilities
- Responsible for the opening of new accounts
- Utilize Connections and the On-boarding process to grow customer relationships
- Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
- Responsible for maintaining legal documents
- Promote BancFirst services through cross selling banking products to new and existing clientele
- Extraordinary customer service at all times
- Perform other job related duties and projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
