Customer Service Representative
About The Position
At PDQ Doors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you. We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Milford, OH team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
Requirements
- 1+ year of customer service experience (home services experience is a plus)
- Strong communication and active listening skills
- Organized, with excellent time management and multitasking abilities
- Friendly, calm under pressure, and a team player
- Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
- High school diploma or equivalent
Nice To Haves
- home services experience
- Familiarity with ServiceTitan
Responsibilities
- Provide professional, empathetic customer service with a positive attitude
- Handle a high volume of incoming calls efficiently and effectively
- Communicate clearly across multiple channels to resolve issues and provide timely updates
- Research and recommend solutions that best fit customer needs
- Accurately document customer interactions and maintain up-to-date records
- Coordinate with technicians and internal teams for seamless service delivery
- Develop a deep understanding of our services and become a trusted resource
Benefits
- Health, Vision, and Dental Insurance
- Paid Time Off and Paid Holidays
- 401(k) with company match
- Employee Discounts and Referral Program
- Career growth opportunities within a respected and expanding company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
