Customer Service Representative- Latin America
About The Position
Customer Service Representatives typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences. This role is specifically for the team that works with Latin American accounts.
Requirements
- High School Diploma
- 2-5 Years of Related Work Experience or 2 years College
- B2B Customer Service Fundamentals
- Proficient with ERP Software and Salesforce or Similar CRM Application
- Advanced Data Entry
- Portuguese and/or Spanish fluency
Responsibilities
- liaise between customers and cross-functional internal teams
- ensure the timely processing of customer RFQ’s
- spot quote follow up
- purchase order review
- order entry activities
- follow up on outstanding quote activity
- analyzing wins and losses for opportunities to gain future business
- collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff
- liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms
- address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes
- build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers
- develop a trusted advisor relationship with key customer stakeholders and decision-makers
- listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences
Benefits
- Employee Stock Ownership Plan
- Medical, Dental, Vision
- 8 paid holidays
- Dedication to work/life balance
- Engaging and active work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
