Customer Service Representative

Texas Wood Supply•Brownsville, TX

11d

About The Position

Accountabilities Performing sales calls to customers on a regular basis. Seeks out prospective client’s opportunities with new customers. Establishes and maintains customer relationships in order to grow profitable sales. Ability to lift or carry work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs. Comprehend and stay relevant on new products and trends in the industry. Follow-up on all generated quotations to assure that the customer is being serviced. Develops an effective and productive working relationship with other team members. Execute sales efforts in an ethical and professional manner. Provide order estimates, enter customer purchase orders and follow them through the invoicing process. Manage open orders and notify customers of any delivery schedule changes. Maintain and regulate inventory controls. Receive and distribute merchandise for store transfers. Customer engagement for a pleasant experience. Maintain and perform audit controls. Set and maintain security standards. Perform other work-related duties as assigned. We look for team members who embody the following values and characteristics: Works with urgency and purpose to deliver quality products. Thrives in an entrepreneurial environment; is comfortable with ambiguity and change. Seeks and responds well to feedback, which is shared often and freely across all levels of the organization. Works through silos and forges strong cross-departmental relationships in order to achieve outcomes. Believe in holding themselves to a high level of conduct and professionalism.

Requirements

Education: High School Diploma or GED
Experience: Sales experience preferred but not required
License or Certification: None
Be able to lift 25
Must be able to read and write English.
Bilingual in English and Spanish required.
Basic computer and math skills required.

Nice To Haves

Associates degree in Business Administration or closely related field preferred.

Responsibilities

Performing sales calls to customers on a regular basis.
Seeks out prospective client’s opportunities with new customers.
Establishes and maintains customer relationships in order to grow profitable sales.
Ability to lift or carry work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
Comprehend and stay relevant on new products and trends in the industry.
Follow-up on all generated quotations to assure that the customer is being serviced.
Develops an effective and productive working relationship with other team members.
Execute sales efforts in an ethical and professional manner.
Provide order estimates, enter customer purchase orders and follow them through the invoicing process.
Manage open orders and notify customers of any delivery schedule changes.
Maintain and regulate inventory controls.
Receive and distribute merchandise for store transfers.
Customer engagement for a pleasant experience.
Maintain and perform audit controls.
Set and maintain security standards.
Perform other work-related duties as assigned.