Customer Service Representative - Overnight/3rd Shift
About The Position
Looking for a fast-paced role where you can make a real difference? Join a high-performing emergency veterinary team where your ability to stay calm, organized, and compassionate helps support pets and their families during critical moments. At NIVES, our Client Services Representatives are the first point of connection for our clients — setting the tone for exceptional care from the moment they walk through our doors. Why You’ll Love This Role Be part of a high-performing emergency and specialty team Make a meaningful impact for pets and their families every day Work alongside board-certified specialists in a Level II Critical Care Facility Build valuable skills in a fast-paced, team-oriented environment
Requirements
- Strong customer service skills and a calm, professional presence
- Ability to multitask and prioritize in a high-pressure environment
- Excellent communication and teamwork
- Experience in veterinary, medical, or fast-paced service environments preferred
Responsibilities
- Greet and support clients with empathy during urgent and emotional situations
- Manage high-volume calls, walk-ins, and emergency scheduling
- Communicate clearly between clients and the medical team
- Assist with patient intake, records, and billing
- Help keep the hospital running smoothly during busy emergency caseloads
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
