Customer Service Representative

Poly Print Inc•Tucson, AZ

13d•Onsite

About The Position

Customer Service Representative Hours: 8:00am-5:00pm Job Summary: Customer Support Representatives act as the intermediary between our customers and our production team. Our office is connected to an 80,000 sq. ft. manufacturing facility that runs 24/7. Most correspondence with our customers is completed through phone calls and e-mail. Interaction with our production team occurs through face-to-face conversation, phone, email, or two-way radio. Education: High school diploma or equivalent - Two years of college preferred

Requirements

Two years’ sales and/or customer service experience
Ability to follow instructions, attentive to detail and team player.
Must obey all personnel, products, food safety regulations, policy and procedures.
Must adhere to all quality processes, including documentation and verification as they apply to the performance of your tasks.
Strong interpersonal skills and the innate ability to cultivate professional relationships.
Must be able to articulate and communicate effectively with customers, office, and production personnel.
Work well under pressure and can meet deadlines.
Excellent problem solving, patience, innovative thinking skills and the ability to provide resolution with customer concerns.
Excellent organizational and multi-tasking skills.
Must be able to read a tape measure down to .0625.”
Above average computer literacy, math, and literacy skills.
Microsoft Word, Excel, and Outlook experience

Nice To Haves

Adobe Illustrator experience preferred.

Responsibilities

Provide office support for sales staff and house accounts.
Handle incoming telephone calls.
Telephone interaction with customers and vendors.
Input and prepare quotes, production work orders, and purchase orders.
Request various office and production items.
Participate in the monthly physical inventory.
Misc. paperwork and filing
Manage and prepare express delivery services.
Backup to shipping/receiving department when required.
Assist plant and office personnel as required and when applicable.
Maintain neat and orderly workplace.
Perform special assignments as requested.
Responsible for initiating corrective action, returning authorization, and requesting credit as necessary for customer complaints.