Customer Service Representative - IL Remote 14897795

TEKsystems • Addison Township, IL

5d • $20 - $20 • Remote

About The Position

Customer Service Specialist This role provides customer service support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

Requirements

• 2+ years of customer service (call center preferred)
• Microsoft Office Suite
• Order Entry/processing orders in an ERP
• Managing email inbox
• Detail oriented
• Strong verbal and written skills
• Handle stress well
• Multi-Task
• Problem Solving
• Communication Skills

Nice To Haves

• Med Device background is a plus
• SAP or Oracle
• Checking and validating pricing
• Microsoft Excel
• Power BI

Responsibilities

• Deliver customer service across sales, promotions, and installation processes.
• Resolve customer claims and complaints fairly and effectively.
• Maintain positive customer relations and satisfaction.
• Develop and implement organization-wide initiatives to inform and educate customers.
• Create improvement plans based on customer survey feedback.
• Supporting outside sales reps requests
• Answering inbound calls from phone que - not heavy volume
• Order entry

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees