Customer Service Representative - PT - Palmyra
About The Position
Duties & Responsibilities: After successful knowledge of the following Level 1 tasks: · Receives and verifies cash from customers and follows all cash handling procedures · Accurately reconciles cash drawer daily including scanning of all images · Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments. · Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed. · Understands and is able to Navigate NuPoint Core System · Navigates the S drive according to job duties · Accurately process savings bonds for redemption · Processes cash advances · Able to accurately complete a check order form · Effectively demonstrate digital solutions to customers or potential customers · Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch. · Basic knowledge and navigation skills of Internet banking and Mobile App · Basic digital equipment knowledge · Annually participate in Robbery/Security training · Read and attest to both the Employee Handbook and the Business Continuity Plan · Complete mandatory online training course
Requirements
- High School Diploma/GED or related experience.
- Strong communications (written and verbal), customer skills, & interpersonal skills
- Strong computer skills
- Proficient with PC based teller software or willingness to learn
- Be able to operate email
Responsibilities
- Receives and verifies cash from customers and follows all cash handling procedures
- Accurately reconciles cash drawer daily including scanning of all images
- Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
- Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
- Understands and is able to Navigate NuPoint Core System
- Navigates the S drive according to job duties
- Accurately process savings bonds for redemption
- Processes cash advances
- Able to accurately complete a check order form
- Effectively demonstrate digital solutions to customers or potential customers
- Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
- Basic knowledge and navigation skills of Internet banking and Mobile App
- Basic digital equipment knowledge
- Annually participate in Robbery/Security training
- Read and attest to both the Employee Handbook and the Business Continuity Plan
- Complete mandatory online training course
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
