Customer Service Representative (Evening Shift)

Morris-Jenkins•Charlotte, NC

20d•$19 - $21

About The Position

Love meeting new people and want a job where you can truly make a difference? How would you like to be our new Customer Service Representative? Your Role As a Customer Service Representative (CSR): You’ll support customers who need help. Whether they call in for maintenance, or an emergency, you’ll be the hero to let them know help is on the way! You’ll educate customers. You’re going to learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes! You’ll process customer orders. When a customer needs service, you’ll log details by using our tracking software for any orders and changes. You’ll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible! Other Highlights of the Job This is NOT your typical call center job. You do not have to read from a script. Just be YOU! We’re open from 6am-midnight, 7 days a week, 365 days a year. HVAC and plumbing aren’t just about comfort, they’re about safety, too! When people call us for help with their homes, you’ll be that first point of contact that lets them know they’re in the right hands. You’ll be making a huge difference in your community every day! Training will be conducted Monday to Friday from 8:00AM To 4:30PM Once you are out of training, you will work from 1:30pm-midnight, four days a week! You'll rotate weekends, so some weeks you'll work weekends, and some weeks you won't. You'll always know your schedule in advance! You'll make $19/HR during training and $21/HR once you are on your shift. All About YOU You’re great at making people feel comfortable! When something is wrong with your home, it’s easy to get stressed out and scared. You’ve got a knack for showing empathy and taking the time to understand people when they need a listening ear. You’re great at communication. Not only are you good at listening, but you know the right words to solve problems and make people feel good about it! You’re a multitasking pro. You don’t have to worry about being bored here. Things can get pretty exciting, and you’re good at keeping up! Ready to dive in? Submit your application online today!

Requirements

At least one (1) year experience in customer service
Excellent interpersonal & verbal and written communication skills
Exceptional time management skills with the ability to organize and manage multiple tasks and screens at once
Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
Proficient skills in Microsoft Office applications including Word, Excel, Outlook, and Teams
Keyboard typing proficiency a minimum of 50 WPM
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Must be able to remain in a stationary position, over 90% of time for the duration of the entire shift. Be able to constantly operate a computer, phone, and other office equipment.
Must be able to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, have the ability to communicate with customers, de-escalate calls, educate customers on products/services, and the ability to complete tasks quickly while simultaneously speaking with customers.
Rotational Weekend and some Holidays hours required, as needed
Must have reliable attendance and flexible schedule availability