Customer Service Representative
About The Position
Start Here. Grow Here. Stay Here. Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position! As a library assistant for our Selby Library, you will stand as the direct point of contact for customers, resolving routine questions or problems, and referring more complex issues when necessary. All employees participate in setting unit, library, and system goals, contribute to decision making, and evaluate the team's progress. Many Voices, One Team. About the Position In this role, you will: Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers. Assist at all library service locations and stations. Offer directional and service-related information to users. Assist library users in person, by phone, or electronically. Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items. Perform routine equipment cleaning and maintenance. Sort and shelf materials and maintain an orderly arrangement of materials. Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.
Requirements
- High School Diploma or equivalent education.
- Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for five (5) years.
- Fingerprint Screening Requirement: This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment.
Nice To Haves
- One year of experience in a clerical or customer service environment, preferably in a library setting.
- Bilingual in Spanish.
Responsibilities
- Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers.
- Assist at all library service locations and stations.
- Offer directional and service-related information to users.
- Assist library users in person, by phone, or electronically.
- Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items.
- Perform routine equipment cleaning and maintenance.
- Sort and shelf materials and maintain an orderly arrangement of materials.
- Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.
Benefits
- Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
- Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
- Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
- Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
