CUSTOMER SERVICE REPRESENTATIVE

Health Aid of Ohio Inc•Middleburg Heights, OH

10h

About The Position

Health Aid of Ohio (HAO) is a federal supplier and service provider of home healthcare products. We are committed to safely providing our clients with mobility, home accessibility and vehicle accessibility. Our products include a wide selection including power and manual wheelchairs, walkers, bathroom safety equipment, ramps, vertical lifts, stair lifts and vehicle lifts. The Customer Service Representative is responsible for performing tasks relative to scheduling, order tracking and communication with patients/clients and the VA. This position reports directly to the Customer Service Manager.

Requirements

Graduate from an accredited High School, or GED equivalent
Excellent communication/phone and customer service skills
Previous data entry experience
Typing and ten key skills
Proficient knowledge in the Microsoft Office Professional Suite
Detail Oriented
Problem Solver
Ability to multitask
Must be able to read and speak English fluently
Responsible and cooperative attitude
In an 8-hour day, the employee lifts/carries 2 lbs. frequently
In an 8-hour day, the employee stands/walks 2 hours
In an 8-hour day, the employee sits 6 hours
In an 8-hour day, the employee drives a car/truck 0 hours

Responsibilities

Assisting in day-to-day operations: scheduling appointments, returning calls, responding to inquiries, verifying all required paperwork is provided by delivery pickup repair staff, monitoring communications from customers, creation of files for delivery/ service
Ensure all messages have been retrieved and return calls made
Update notes in website; contact VA purchasing agents by phone and email as needed
Order all parts that were approved by the VA; data enter all PO’s for parts ordered; charge up PO’s in TIMS once parts are ordered; deplete inventory on patient order
Schedule deliveries and pickups with the patient as needed
Enter orders on website for all rehab orders received from the VA
Forward rehab orders to purchasing to be ordered and update website
Assist with obtaining quotes for Rehab
Assist with scheduling Rehab evaluations and deliveries
Works open order reports, open scheduled and equipment receive reports
Assists with resending open work orders and resolution of issues
File away all completed orders; place all files in designated locations, by status in active file drawer
Check work area to ensure that files are not exposing patient information
Complete daily status report
General office duties and other tasks as needed
Responsible for any additional assignments requested by the Customer Service Manager, President or any other Manager
Regular attendance is a necessary and essential function of the job
Must complete 10 hours of continuing education credits, relevant to this position