Inbound Customer Service Call Representative - Longview,WA

Waste Connections

1d•$22•Onsite

About The Position

At Waste Connections, we pride ourselves on a culture where empowered, self‑directed team members understand the importance of their work. We value integrity—saying what we will do and then doing it—and we keep our promises to both customers and employees. If you are high‑energy, customer‑focused, and thrive in a fast-paced environment, this is a great opportunity to grow your career. The Customer Service Representative plays a key role in supporting customers, resolving service issues, and ensuring a positive experience across phone, email, and in‑person interactions. This role requires strong communication skills, attention to detail, and the ability to work in a high‑volume call center environment. The position also includes cashiering and scale operations at the transfer station.

Requirements

Ability to read, write, and communicate effectively in English.
Working knowledge of Microsoft Word, Excel, and Outlook.
High school diploma or equivalent preferred.
Two years of customer service or call center experience preferred.
Fast and accurate typing skills; 10‑key proficiency required.
Strong organizational, communication, and problem‑solving abilities.
General math skills and ability to prepare basic reports.
Ability to stand for an 8‑hour shift while cashiering.
Ability to work outdoors in all weather conditions.
Ability to lift up to 20 pounds.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Provide customer service by phone, email, and in person in a fast-paced call-center environment.
Activate, discontinue, or modify customer services.
Record customer information for billing, service changes, and product inquiries.
Resolve customer disputes and collaborate with other departments to ensure timely solutions.
Engage in sales conversations to promote new or additional services.
Prorate customer accounts based on service changes.
Delivering service in a manner that promotes goodwill and professionalism.
Complete contract forms, determine service charges, collect deposits, and process address changes.
Prepare discontinuance orders and maintain accurate account documentation.
Demonstrate proficiency in proprietary operational systems and Microsoft Office applications.
Greet and direct customers and employees entering the transfer station.
Operate the scale house, weigh trucks in and out, and calculate payments.
Balance a cash drawer and process transactions accurately.
Track weight information in the computer system and obtain required signatures.
Ensure incoming loads are safe and free of prohibited materials.
Maintain general upkeep and cleanliness of the scale house.
Work on your feet outdoors throughout the shift.