Customer Service Representative

YKK AP America Inc. • Baltimore, MD

19d

About The Position

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship. Position Summary The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.

Requirements

• High school diploma or general education degree (GED) plus 2 years of customer service experience, preferably in the glazing industry.
• Be vigilant about safety.
• Quality - conscious, oriented to excellence.

Responsibilities

• Communicates with customers by phone or in person and receive orders.
• Performs order entry by keying purchase information into the computer program.
• Handles and resolves customer complaints and billing issues.
• Acts as liaison between customers, sales group, and manufacturing facility.
• Assists customers with the pricing of standard materials.
• May solicit sales of new or additional products.
• Other duties may be assigned.

Benefits

• competitive compensation packages
• training and advancement opportunities
• comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees