Customer Service Representative
About The Position
National Seating & Mobility (NSM) serves a special mission, providing each team member the opportunity to directly impact clients’ lives by offering 360-degree Complex Mobility Solutions. This includes customizing power wheelchairs, ensuring home independence and safety, and servicing equipment. NSM operates in over 200 cities and Canada, is consistently growing, and offers meaningful experiences to learn and grow. The company seeks mission-driven team members who exemplify its HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
- Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition reimbursement and Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
