Customer Service Representative - EVENINGS
About The Position
As our Customer Service Representative, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database. Here's why we want you to consider LDRM: + Tuition reimbursement program. + 401(k), health, dental and vision plans, and other insurances you can use. + An Employee Assistance Plan that's ready when you need it. + Paid training and paid time off. You must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire in order to be considered.
Requirements
- Verbal and written fluency in the English language.
- Strong administrative and organizational skills.
- Basic computer skills.
- Excellent interpersonal and communication skills.
- You must demonstrate a professional work ethic.
- Ability to work both self-sufficiently and collaborate as part of a team.
- Analytical skills and attention to detail to successfully analyze and evaluate trends and disseminate information to a wide audience.
- Must successfully complete a criminal and credit background check and obtain a government clearance.
- Must successfully complete a computer-based, Customer Service Representative-oriented assessment with a minimum typing accuracy score of 85% and a minimum overall score of 66%.
- You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.
Responsibilities
- Determine customer requirements by asking probing questions.
- Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them.
- Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems.
- Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary.
- Maintain our database(s) by entering or updating information.
- Keep equipment operational by following established procedures, and by reporting malfunctions.
Benefits
- Tuition reimbursement program.
- 401(k), health, dental and vision plans, and other insurances you can use.
- An Employee Assistance Plan that's ready when you need it.
- Paid training and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
