Customer Service Representative

Rawlings Sporting Goods Company Inc•Caledonia, MN

16d

About The Position

Communicates with end consumer on warranty claims via phone and email. Ensures end consumer returns are handled in a professional manner primarily focusing on bat warranties for all brands. Easton, Rawlings, Miken and Worth

Requirements

Bachelor’s degree; or comparable work experience
Excellent alpha and numeric data entry skills
Strong verbal communication skills
High level of professionalism and positive people-interface skills. Specifically, with end consumers
Excellent organizational skills with strong attention to detail
Strong JDE skills is required.
Solid Skills in Microsoft Office software, (Word, Excel, Power Point)
Proficient with JD Edwards
Minimum 2 years prior customer service experience preferred.
Ability to read and interpret documents such as reports and correspondence. Strong ability to speak effectively before customers or employees of organizations. Must have proven excellent written presentation and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math and algebra.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Answers general and technical product questions for end consumers on the various end consumer queues with an emphasis on bat warranties.
Answers questions and troubleshoots customer service issues, such as backorders and shipping issues.
Updates consumer emails regarding returns status
Ensures orders are shipped on a timely basis based on the request date, and tracks shipments, as necessary.
Process new return labels and check returns status for customers; reroute packages as needed.
Coordinates team in monitoring the back-order report, contact customer as required.
Provides detailed shipping updates to customer.
Communicate with Warehouse personnel one expediting and prioritizing orders as needed.
Analyzes Product availability for customers, suggests product substitutions.
Provides customers updates on status of Bat Repair
Assist with SN order entry as required.