Customer Service Representative
The Toledo Blade•Toledo, OH
About The Position
The Blade, the Pulitzer-prize winning newspaper serving northwestern Ohio and southeastern Michigan, has an opening for a part-time customer service representative in its Customer Care Department. Position responsibilities include: responding to calls from subscribers, carriers and delivery managers; interacting with transportation drivers; handling customer service issues, billing issues and promotion of The Blade on all platforms. The successful candidate will have the following qualifications:
Requirements
- Excellent spelling, grammar and verbal communication skills
- The ability to type 35 WPM and computer experience
- Able to multi-task and possess strong time-management skills
- Flexibility to work Monday through Friday 7:00am-2:00pm; and Saturday and Sunday 7:30am-11:00am
- Minimum of 1-2 years of call center and/or customer service experience
- A High School diploma is required
Responsibilities
- Responding to calls from subscribers, carriers and delivery managers
- Interacting with transportation drivers
- Handling customer service issues
- Handling billing issues
- Promotion of The Blade on all platforms
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
