Customer Service Representative

Conrad Company Holdings LLC•Springettsbury Township, PA

17h•Onsite

About The Position

The Conrad Company, a fast growing, award-winning family-owned business located in York, PA is seeking an onsite Customer Service Representative to join the PennAir facility in York, PA. Since 1968, PennAir has helped people in Manufacturing and Construction with pneumatics, hydraulics and automation. The Customer Service Representative will play a critical role directly supporting customers, the outside sales team and suppliers. We are seeking an individual passionate about providing an excellent customer experience by demonstrating strong communication skills and attention to detail.

Requirements

3+ years' experience in customer service, account management, or inside sales related roles
Excellent typing skills
Strong written and verbal communication skills
Proficient in Microsoft Office programs: Outlook, Word, and Excel
Experience working with an ERP system; Acumatica experience a plus
Ability to work under pressure of deadlines and in a fast-paced environment
Highly detail-oriented
Ability to multi-task, prioritize, and manage time effectively
Desire to work well in a team setting
Reports to the Customer Service Manager
Onsite position reporting to the PennAir Facility in York, PA

Nice To Haves

Acumatica experience a plus

Responsibilities

Process customer quote requests by obtaining all pertinent information regarding the job/ application and communicating with the corresponding suppliers to gather price, lead time, and any required technical data
Input customer purchase orders into the company ERP system which are received via phone calls, emails, or portals
Ensure supplier requirements are appropriately met during order entry such as drop ship requirements, distribution territories, order minimums, and shipping methods
Collaborate with multiple PennAir departments to set up new part numbers, bills of material, and production orders within the company EPR system
Correspond with customers and suppliers to address any after shipment issues that may occur such as damaged/ lost material, pricing discrepancies, or return requests
Provide customers with accurate delivery information regarding open or past due orders
Efficiently manage large amounts of communication between email, phone, and customer/ supplier portals to maintain detailed records of interactions