Customer Service Representative

Monster Reservations Group • Myrtle Beach, SC

14d • $19 - $22

About The Position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and resolve issues will be key to maintaining our high standards of customer satisfaction. Join us as we strive to create memorable experiences for our customers! :)

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, ensuring all questions are addressed in a timely manner.
• Provide accurate information regarding products and services, assisting customers with their needs.
• Handle customer complaints with professionalism and empathy, working towards effective resolutions.
• Maintain detailed records of customer interactions and transactions through data entry into our computerized systems.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Engage in sales activities by identifying opportunities to upsell or cross-sell products when appropriate.
• Uphold company policies and procedures while delivering outstanding client services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed