Customer Service Representative

Hormel Foods•Austin, MN

4d•$18 - $26

About The Position

CUSTOMER SERVICE REPRESENTATIVE – CORPORATE OFFICE (AUSTIN, MN, WILLMAR, MN or BARRON, WI) To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time. Relocation is not eligible for this role. Applicants must not now, or at any time in the future, require employer sponsorship for a work visa. Applicants must be authorized to work in the United States for any employer. RESPONSIBILITIES: This position requires working 8 hours each day Monday through Friday, which may be in addition to unplanned overtime. The actual start time will be determined by the employee and supervision. Coordinates and processes all assigned organizational, sales and customer requests and data entry. Will escalate more complex issues to the Lead Customer Service Rep. Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely. Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information. Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily. Performs resale orders for product movement due to overages/refusals based on OS&D. Schedules delivery appointments by phone, email, customer websites when applicable. Edits orders to ensure accuracy in price brackets, price lists, and contract applications. Seeks sales input for price verification if discrepancy is found. Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas. Will escalate to lead if issue not able to be resolved.

Requirements

Customer Service experience.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Excellent communication and interpersonal skills.
Ability to initiate appropriate action independently.
Broad knowledge of Microsoft Office applications with an emphasis on Excel.
Demonstrated ability to execute detailed work independently and accurately.
Demonstrated organizational skills and ability to prioritize work.

Nice To Haves

1 or more years of related experience.
Broad knowledge of customer base for example Sysco, PFG, BEK, etc.
Knowledge of ORACLE and processes.
Experience on Mainframe Order Processing, TSO, or AS400.

Responsibilities

Coordinates and processes all assigned organizational, sales and customer requests and data entry.
Will escalate more complex issues to the Lead Customer Service Rep.
Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely.
Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information.
Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily.
Performs resale orders for product movement due to overages/refusals based on OS&D.
Schedules delivery appointments by phone, email, customer websites when applicable.
Edits orders to ensure accuracy in price brackets, price lists, and contract applications.
Seeks sales input for price verification if discrepancy is found.
Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas.
Will escalate to lead if issue not able to be resolved.