Customer Service Representative
About The Position
Build a rewarding customer service career where relationships come first, your growth is supported, and you're part of a team that feels like family. Why You'll Love Working with Us: Relationship-driven Work: Build long-term relationships with customers and become a trusted resource during stressful situations. Growth from Within: Enjoy working for a growing company that offers real opportunities for growth. Strong Team Culture: Work with a team that offers a positive work environment and enjoys spending time together—whether it's cookouts, go-karting, or paintball. Faith-based Mission: Enjoy a company focused on showing Christ's love through the way they serve customers and support their team. Lichty Brothers, Inc. is a family-owned automotive repair company that has served Lancaster County for over 75 years. In addition to collision repair, the company now offers full mechanical and general automotive services through M&M General Repair as part of Lichty Brothers. As a faith-based company, the team is committed to serving the community and supporting one another.
Requirements
- 2+ years of customer service experience required
- Comfortable using basic computer systems and willing to learn new software.
- Communicates clearly, builds relationships easily, and genuinely cares about helping others.
- Handles every interaction with honesty and takes responsibility for their actions.
- Listens to customer needs and works to find the best solution in each situation.
- Willing to jump in and help wherever needed to support the team and serve customers well.
- Able to stay organized, manage multiple tasks, and work through challenges in a busy environment.
- Able to move between the office and shop, sit for periods of time, and lift up to 25 lbs.
Responsibilities
- Help customers in person, over the phone, and by email—answering questions and keeping things moving.
- Walk customers through the repair process, from scheduling and drop-off to pick-up.
- Create a welcoming environment and make customers feel comfortable while they're in the shop.
- Coordinate paperwork, loaner or rental cars, and other service-related details.
- Follow up with customers after service to make sure they're satisfied.
- Keep schedules organized and support the team with customer files and estimates.
- Prepare billing, collect payments, and follow up on outstanding balances.
- Communicate with customers, team members, and vendors to keep everything on track.
Benefits
- Full-time position, typically Monday-Friday, 7:00 AM-5:00 PM with some flexibility
- $17-$22 per hour, depending on experience
- Health insurance
- Dental & vision insurance available
- Paid Time Off
- Paid holidays
- Retirement plan with 3% company match
- Employee discounts on automotive services
- Morning refreshments, including coffee, donuts, snacks, and more
- Work in a growing, family-owned business focused on serving the community and developing its people
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
