Customer Service Representative - Aquatics, Park and Recreation (Non- Civil Service)

City of Dallas

4d•$20 - $21

About The Position

The Customer Service Representative-Aquatics provides customer service, direction, and information for community members using aquatics facilities and programming. Provides effective service, gives program information, supports administrative functions, and communicates aquatics policies.

Requirements

Knowledge of Aquatics Facilities and general policies and procedures.
Ability to determine customer concerns and service requests and provide direction.
Ability to interpret and explain aquatics policies, rules, and procedures.
Ability to interact tactfully with employees and the public.
Ability to provide general administrative functions supporting the aquatics facilities and programs.
Communicating effectively verbally and in writing.
Establishing and maintaining effective professional relationships.
None
Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas.

Responsibilities

Provides service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use.
Directs customers to specific areas for information and assistance.
Provides customer service and administrative support by issuing ID cards, directing customers, discussing aquatics programming, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.
Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, and updates accounts with correct information.
Assists and provides information; assists with special events.
Ensures safe food and beverage handling procedures
Performs a wide range of clerical, administrative, and customer service tasks.
Performs any and all other tasks as needed or assigned.
Assists with daily maintenance and cleaning tasks
Performs any and all other tasks as needed or assigned.