Customer Service Representative

Flow Control Group•Troy, MI

41d•Onsite

About The Position

The Customer Service Representative provides exceptional customer services by processing transactions, and responding to questions, concerns and requests about products and services. They utilize technical expertise, vendors and internal resources to provide solutions to customer inquiries. In addition, they provide support to the field sales team.

Requirements

Effective individual contributor with the ability to successfully work within a team
Excellent oral and written communication skills
Communicate and behave in a professional manner at all times
Solid organizational skills with the ability to prioritize effectively
Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
Demonstrated sense of urgency with the ability to meet appropriate deadlines
Detail oriented and results focused
Commitment to providing exceptional customer service to both internal and external customers
Effective time management skills
Good mechanical aptitude with the ability to quickly grasp technical information
3 years customer service experience in distribution preferred
High school diploma or equivalency required

Responsibilities

Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
Provide support for field sales team via quoting, order entry, and order statuses
Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
Proactively identify issues and provide solutions.
Provides suggestions for cost savings, process improvement and enhanced customer service
Demonstrates product knowledge proficiency by utilizing all resources available to stay current
Utilizing ticketing system for communications with internal and external customers (Zendesk)
Work closely with other departments to provide exemplary customer service

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