Customer Service Representative

Marmon Holdings • Lynn, IN

21d

About The Position

Wilbert Funeral Services, Inc. As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Company Overview: The Wilbert Group, part of Marmon Holdings, Inc., a Berkshire Hathaway Company, is a $300 million organization with four industry-leading brands, 1,000 employee partners, 100 licensee partners, and more than 300 points of distribution. The company is a precast concrete manufacturer and service provider serving funeral services, building trades, and agricultural markets. The Wilbert Group produces a wide range of concrete products including burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaining walls, storm shelters, and agricultural precast products. Operations include manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, and crematories. The monument division produces granite memorials and markers, custom granite signage, engraved brick pavers, and wholesale monument sales. Astral – A Division of The Wilbert Group Astral Industries is a premier manufacturer of high-quality steel burial caskets. The division produces a wide range of products including metal, solid wood, engineered wood, veneer wood, and cremation caskets. Astral’s unique manufacturing process allows the company to purchase raw steel coils and produce finished powder-coated caskets within a single facility. Manufacturing capabilities include electro-mechanical assembly, fabrication, sheet metal forming, stamping, structural welding, and automated powder coating. Advanced processes such as a six-stage pre-treatment system and automated powder coat lines ensure consistent, high-quality products. Position Overview: The Customer Service Representative (CSR) is the voice of the company to our customers. This role focuses on delivering a responsive, caring, and reliable experience for funeral home partners and other customers who depend on us during important moments. The CSR ensures every interaction reflects professionalism, empathy, and a commitment to making it easy for customers to do business with us.

Requirements

• High School diploma, GED, or equivalent required.
• Customer service experience with a strong focus on customer satisfaction.
• Excellent communication and listening skills.
• Ability to remain calm, professional, and solutions-focused when addressing customer needs.
• Strong attention to detail and ability to manage multiple priorities.
• Familiarity with customer service systems and standard office applications.

Nice To Haves

• Experience serving customers in funeral services, manufacturing, or a related industry.
• Experience with order entry systems or ERP platforms.

Responsibilities

• Serve as the primary point of contact for customers, delivering prompt, friendly, and solutions-focused support.
• Process customer orders accurately and ensure customers receive clear confirmations and updates.
• Provide product information, pricing, and availability so customers can make informed decisions.
• Resolve customer questions or concerns quickly while maintaining a positive and professional experience.
• Coordinate with internal teams such as production, shipping, and sales to ensure customer needs are met on time.
• Keep customers informed of order status, delivery details, or any changes that may impact them.
• Maintain accurate customer records to ensure consistent and reliable service.
• Look for opportunities to improve the customer experience and share feedback with the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED